(Email Address)


Welcome to the Big Brothers Big Sisters Learning Platform, The Learning Exchange!


Welcome to the Big Brothers Big Sisters learning platform, The Learning Exchange. If you are receiving this email:

  1. You have inquired about becoming a volunteer Big with your local Big Brothers Big Sisters agency; or
  2. You are a current volunteer Big and your agency has created an account for you in The Learning Exchange so you may access supplemental trainings that can assist you in your role as a Big. Note: If you are a current volunteer, you do not need to retake the Volunteer Pre-Match Training.

Anyone interested in becoming a volunteer Big is required to take the Volunteer Pre-Match Training. Some agencies offer this training in person and other agencies make it available to you online through The Learning Exchange.


If you are a new or inquiring volunteer, please check with your local agency to find out if you should take the in-person or online Volunteer Pre-Match Training.

To log into The Learning Exchange for the first time:

  1. Visit
  2. Enter your Username, which is the email address you used when you inquired to become a volunteer Big.
  3. Enter the temporary password: Bbbs123
  4. You will be asked to create a new password.
  5. Once you have created a new password, click "Submit."

If you choose not to log into The Learning Exchange, your account will not be activated.

To access the online Volunteer Pre-Match Training, once you have logged into The Learning Exchange:‚Äč

  1. From the Welcome Page, click "Get Started."
  2. This is the Learner Home Page.
  3. Under Continue Learning, you will see the "Volunteer Pre-Match Training for Bigs" course.
  4. Click the course title to get started.

Whether you are a new volunteer Big or are currently in a match, we are here to help! If you have any issues with The Learning Exchange or the online Volunteer Pre-Match Training, please email the details of the issue and a screen shot to

Thank you,

Big Brothers Big Sisters


© 2022 Big Brothers Big Sisters of America.